Last updated: 28 July 2026
Czech Republic: 1–2 business days
EU + United Kingdom: 3–5 business days
USA and other countries: Currently unavailable
Free shipping when you purchase 2 lip glosses
Estimated delivery times are approximate and are calculated from the date your order is dispatched.
Bella Moss delivers to supported countries across the European Union and the United Kingdom using PPL, Zásilkovna and their local delivery partners.
Available delivery methods and the final shipping cost will be shown at checkout.
When you purchase 2 Bella Moss lip glosses, free shipping is applied automatically.
Free shipping threshold:
Czech Republic: CZK 1,000
Countries using EUR pricing: €40
If tracking is available for your shipment, you will receive tracking information by email after your order has been dispatched.
Tracking updates are provided by the carrier and may take some time to appear.
You are responsible for providing a complete and accurate delivery address and contact information.
If you notice an error, please contact us as soon as possible at info@bellamoss.cz.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
If your shipment is significantly delayed, appears to be lost, arrives damaged, contains the wrong product or is missing an item, please contact us at info@bellamoss.cz.
Please include your order number and, where relevant, photographs so that we can investigate the issue with the carrier.
You may notify us of your decision to return an eligible product within 14 days of receiving your order.
For hygiene reasons, cosmetic products can only be returned due to a change of mind if they are unopened, unused and their original protective or hygiene seal remains intact.
Opened, tested or used cosmetic products cannot be returned simply because you have changed your mind.
If you would like to return a product, please contact us at info@bellamoss.cz before sending it back.
You are responsible for the cost of return shipping, except where the product is faulty, damaged, incorrectly supplied or does not match its description.
This restriction on returns does not affect your statutory rights where a product is faulty, damaged, unsafe, incorrectly supplied or does not match its description.
Approved refunds will usually be issued to the original payment method after we receive and inspect the returned product.
Where required by law, we will also refund the cost of the least expensive standard delivery method offered for the original order.
Where permitted by law, we may reduce the refund amount if the product has been handled beyond what was reasonably necessary to inspect it.
If an order is returned to us because it was not collected, delivery was refused or an incorrect delivery address was provided, reasonable shipping and return costs may be deducted from the refund where permitted by applicable law.
Bella Moss s.r.o.
Na Mlýnku 689
Liberec XII-Staré Pavlovice
460 01 Liberec
Czech Republic
Email: info@bellamoss.cz
Website: bellamoss.eu